--- title: Accessing your NETBANX Account description: "Last updated: March 20, 2024 If you've forgotten or misplaced your password, click Forgot your password on the login page. You can also reach out to payments@getupperhand.com to either resend or rese" --- [Skip to content](https://help.upperhand.com/accessing-your-netbanx-account#main-content) English Show submenu for translations [Submit a ticket](https://help.upperhand.com/kb-tickets/new?hsLang=en) ![up logo-1](https://help.upperhand.com/hs-fs/hubfs/up%20logo-1.png?width=160&height=67&name=up%20logo-1.png) Open main navigation Close main navigation - English Show submenu for translations - [Submit a ticket](https://help.upperhand.com/kb-tickets/new) - [Go to upperhand.com](https://upperhand.com/) [Go to upperhand.com](https://upperhand.com/) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [UP Help Center](https://help.upperhand.com/?hsLang=en) 2. [Payments](https://help.upperhand.com/payments?hsLang=en) 3. [Paysafe/NETBANX](https://help.upperhand.com/payments?hsLang=en#paysafe-netbanx) # Accessing your NETBANX Account Last updated: March 20, 2024 ![2024-03-20\_14-30-58](https://help.upperhand.com/hs-fs/hubfs/2024-03-20_14-30-58.png?width=688&height=315&name=2024-03-20_14-30-58.png) If you submitted a Paysafe application and were approved for a merchant account, you should have received your initial NETBANX log-in credentials from the UP Payments team. NETBANX is the merchant back-office portal for Paysafe that enables you to generate transaction reports, and view your account batches, deposits, merchant statements, and chargeback information. Should you need more than one login created, please reach out to [Upper Hand](mailto:payments@getupperhand.com) for assistance.   [Click here to login to your NETBANX account](https://login.netbanx.com/) If you've forgotten or misplaced your password, click **[Forgot your password](https://login.netbanx.com/office/public/showForgotPwd.htm)** on the [login page](https://login.netbanx.com/). You can also reach out to payments@getupperhand.com to either resend or reset those credentials for you so that you can log back in to the portal.   - [Getting Started](https://help.upperhand.com/getting-started?hsLang=en) - [Account Setup](https://help.upperhand.com/account-setup?hsLang=en#main-content) - [Account Settings](https://help.upperhand.com/account-setup?hsLang=en#account-settings) - [Help & Resources](https://help.upperhand.com/account-setup?hsLang=en#help-resources) - [Billing](https://help.upperhand.com/account-setup?hsLang=en#billing) - [Events](https://help.upperhand.com/events?hsLang=en#main-content) - [Event Setup](https://help.upperhand.com/events?hsLang=en#event-setup) - [Browse Events](https://help.upperhand.com/events?hsLang=en#browse-events) - [Event Admin View](https://help.upperhand.com/events?hsLang=en#event-admin-view) - [Classes](https://help.upperhand.com/classes?hsLang=en) - [Teams](https://help.upperhand.com/teams?hsLang=en) - [Calendar](https://help.upperhand.com/calendar?hsLang=en) - [Contacts](https://help.upperhand.com/contacts?hsLang=en#main-content) - [Staff](https://help.upperhand.com/contacts?hsLang=en#staff) - [Clients](https://help.upperhand.com/contacts?hsLang=en#clients) - [Groups](https://help.upperhand.com/contacts?hsLang=en#groups) - [Archived](https://help.upperhand.com/contacts?hsLang=en#archived) - [Marketing](https://help.upperhand.com/marketing?hsLang=en) - [Reports](https://help.upperhand.com/reports?hsLang=en) - [Memberships](https://help.upperhand.com/memberships?hsLang=en) - [Credit Passes](https://help.upperhand.com/credit-passes?hsLang=en) - [Resources](https://help.upperhand.com/resources?hsLang=en) - [Retail](https://help.upperhand.com/retail?hsLang=en) - [Settings](https://help.upperhand.com/settings?hsLang=en) - [Point of Sale (POS)](https://help.upperhand.com/point-of-sale-pos?hsLang=en) - [Payments](https://help.upperhand.com/payments?hsLang=en#main-content) - [Paysafe/NETBANX](https://help.upperhand.com/payments?hsLang=en#paysafe-netbanx) - [Client Side](https://help.upperhand.com/client-side?hsLang=en#main-content) - [Top Searched Articles](https://help.upperhand.com/client-side?hsLang=en#top-searched-articles) - [Account Management](https://help.upperhand.com/client-side?hsLang=en#account-management) - [Event Sign Up](https://help.upperhand.com/client-side?hsLang=en#event-sign-up) - [Scheduling](https://help.upperhand.com/client-side?hsLang=en#scheduling) - [Payments](https://help.upperhand.com/client-side?hsLang=en#payments) - [Memberships & Passes](https://help.upperhand.com/client-side?hsLang=en#memberships-passes) - [Additional Resources](https://help.upperhand.com/additional-resources?hsLang=en#main-content) - [Hardware](https://help.upperhand.com/additional-resources?hsLang=en#hardware) - [Upper Hand AI](https://help.upperhand.com/additional-resources?hsLang=en#upper-hand-ai) - [WebKit by Upper Hand](https://help.upperhand.com/additional-resources?hsLang=en#webkit-by-upper-hand) - [Admin Side](https://help.upperhand.com/admin-side?hsLang=en#main-content) - [Scheduling](https://help.upperhand.com/admin-side?hsLang=en#scheduling) [![Chill listening crop-3](https://help.upperhand.com/hs-fs/hubfs/Brand%20Assets/Dark%20Full%20@2x.png?width=59&height=24&name=Dark%20Full%20@2x.png "Chill listening crop-3")](https://upperhand.com) Email Hours: M-F 9am - 2am EST Chat Hours: M-F 9am - 5pm EST Copyright © 2026, Upper Hand