---
title: Canceling a Client's Membership
description: In this article, learn how to cancel a client's membership.
---
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# Canceling a Client's Membership
## In this article, learn how to cancel a client's membership.
APPLIES TO: Admins
Last updated: January 24, 2024
**Note: **If you are a client trying to [cancel your membership](https://help.upperhand.com/cancel-your-membership?hsLang=en), you *cannot *cancel your own membership. You will need to contact the business to proceed with canceling.
As an Admin, you are able to cancel a client's membership from their Client Profile Page or from the Membership page itself.
#### Cancel a Membership from the Client Profile Page
- Log in to your account and hover over the navigation bar on the left, click **Contacts**
- Under the **Clients **tab, search for the client you need to cancel their membership and click on their name to navigate to their specific Client Profile Page
- You should see their Membership card underneath their name and email.
- Click the **three dot menu** inside the membership card on the top right.
- Select **Cancel **from the drop down menu
- The **Cancel Membership **modal will pop-up and ask you if you would like the cancellation date to be:
- **Cancel immediately **- the member will immediately be canceled and lose their membership benefits or charged again
- **Cancel on future date** - if selected, you will be asked to select the future cancellation date that the member will be cancelled and lose their membership benefits. ***Note:*** *If there is a payment or any payments in between now and the date you select, they will still be charged.*
- **Cancel at end of period - **the member will be cancelled at the end of their current billing cycle, lose all benefits that time and not be charged again
- Select a **Cancellation Reason** from the drop down list of options
- **Note:** the **Cancellation Reasons **will appear on the [**Membership Analytics**](https://help.upperhand.com/membership-analytics?hsLang=en) report
- Input additional context inside the **Cancellation Note **text box, if necessary
- You can also select to **Unschedule all future registrations upon membership cancellations.**
#### Using the App
To cancel a client's membership from the client profile **in the app:**
- Log in to your account and hover over the navigation bar on the left, click **Contacts**
- Under the **Clients **tab, search for the client you need to cancel their membership and click on their name to navigate to their specific Client Profile Page
- You should see their Membership card underneath their name and email.
- Click the **three dot menu** inside the membership card on the top right.
- Select **Cancel **from the drop down menu
#### Cancel a Membership from the Membership Page
- Navigate to the membership the client is in that you need to cancel, find their name and select to Cancel them.
#### Using the App:
To cancel a client's membership from the membership page **in the app:**
- Navigate to the membership the client is in that you need to cancel, find their name and select to Cancel them.
#### **Things to Note**
- If a client has an unpaid outstanding balance on a membership while it is active, cancelling the membership will not remove the balance automatically. It will still show up as a balance until payment has been collected or waived.
- If you want to reactivate a cancelled member's membership, you will just need to re-enroll them in the membership.
- If you selected cancel on a specific date, you will see the calendar card updated to show you the date selected and also see the added expiration date.
- You will *always *need to cancel a client's membership before [archiving them](https://help.upperhand.com/archive-a-client?hsLang=en) if you want them to stop being charged for the membership.
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