---
title: Client Email Status
description: In this article, learn how to resubscribe a client into emails and what each email type means
---
[Skip to content](https://help.upperhand.com/client-email-status#main-content)
English
Show submenu for translations
[Submit a ticket](https://help.upperhand.com/kb-tickets/new?hsLang=en)
Open main navigation
Close main navigation
- English
Show submenu for translations
- [Submit a ticket](https://help.upperhand.com/kb-tickets/new)
- [Go to upperhand.com](https://upperhand.com/)
[Go to upperhand.com](https://upperhand.com/)
Hello. How can we help you?
- There are no suggestions because the search field is empty.
1. [UP Help Center](https://help.upperhand.com/?hsLang=en)
2. [Contacts](https://help.upperhand.com/contacts?hsLang=en)
3. [Clients](https://help.upperhand.com/contacts?hsLang=en#clients)
# Client Email Status
## In this article, learn how to resubscribe a client into emails and what each email type means
APPLIES TO: Admins
Last Updated: October 8, 2025
**Overview**
On the client profile page there is an "check email status" option, with this option you will be able to see what, if any, emails that client is unsubscribed from and take action from there
**Check Email Status**
- From your Upper Hand account go to **Contacts** \> **Select a profile **
- ***Note**: this should be a primary account holder not the child/athlete profile *
- Under the client's name select the "**check email status**" option
- In the modal you will see if they are opted in or out of any emails
- ***Note**: if they aren't opted out of any emails the modal will list all email types. If they are opted out then it will list what emails they are unsubscribed from *
- To opt a client back in, select the check box next to the emails you want them to receive then select **Update Preferences **
- ***Note**: you can only opt a client back in to each email type once, otherwise you will need to contact support@getupperhand.com for assistance *
**Email Type Ledger**
Below is an overview of each type of email that your clients can opt in/out of
- **In App Messaging**
- Direct emails via session summary drawer, event roster, or client profile
- **Payment Notifications**
- Failed payment emails, payment receipts, purchase receipts, invoice receipts, payment reminders
- **General Notifications**
- Marketing campaigns, event reminders, event cancellations, event reschedules
- **Marketing**
- Event marketing emails
- **Invitations**
- Account creation emails
- [Getting Started](https://help.upperhand.com/getting-started?hsLang=en)
- [Account Setup](https://help.upperhand.com/account-setup?hsLang=en#main-content)
- [Account Settings](https://help.upperhand.com/account-setup?hsLang=en#account-settings)
- [Help & Resources](https://help.upperhand.com/account-setup?hsLang=en#help-resources)
- [Billing](https://help.upperhand.com/account-setup?hsLang=en#billing)
- [Events](https://help.upperhand.com/events?hsLang=en#main-content)
- [Event Setup](https://help.upperhand.com/events?hsLang=en#event-setup)
- [Browse Events](https://help.upperhand.com/events?hsLang=en#browse-events)
- [Event Admin View](https://help.upperhand.com/events?hsLang=en#event-admin-view)
- [Classes](https://help.upperhand.com/classes?hsLang=en)
- [Teams](https://help.upperhand.com/teams?hsLang=en)
- [Calendar](https://help.upperhand.com/calendar?hsLang=en)
- [Contacts](https://help.upperhand.com/contacts?hsLang=en#main-content)
- [Staff](https://help.upperhand.com/contacts?hsLang=en#staff)
- [Clients](https://help.upperhand.com/contacts?hsLang=en#clients)
- [Groups](https://help.upperhand.com/contacts?hsLang=en#groups)
- [Archived](https://help.upperhand.com/contacts?hsLang=en#archived)
- [Marketing](https://help.upperhand.com/marketing?hsLang=en)
- [Reports](https://help.upperhand.com/reports?hsLang=en)
- [Memberships](https://help.upperhand.com/memberships?hsLang=en)
- [Credit Passes](https://help.upperhand.com/credit-passes?hsLang=en)
- [Resources](https://help.upperhand.com/resources?hsLang=en)
- [Retail](https://help.upperhand.com/retail?hsLang=en)
- [Settings](https://help.upperhand.com/settings?hsLang=en)
- [Point of Sale (POS)](https://help.upperhand.com/point-of-sale-pos?hsLang=en)
- [Payments](https://help.upperhand.com/payments?hsLang=en#main-content)
- [Paysafe/NETBANX](https://help.upperhand.com/payments?hsLang=en#paysafe-netbanx)
- [Client Side](https://help.upperhand.com/client-side?hsLang=en#main-content)
- [Top Searched Articles](https://help.upperhand.com/client-side?hsLang=en#top-searched-articles)
- [Account Management](https://help.upperhand.com/client-side?hsLang=en#account-management)
- [Event Sign Up](https://help.upperhand.com/client-side?hsLang=en#event-sign-up)
- [Scheduling](https://help.upperhand.com/client-side?hsLang=en#scheduling)
- [Payments](https://help.upperhand.com/client-side?hsLang=en#payments)
- [Memberships & Passes](https://help.upperhand.com/client-side?hsLang=en#memberships-passes)
- [Additional Resources](https://help.upperhand.com/additional-resources?hsLang=en#main-content)
- [Hardware](https://help.upperhand.com/additional-resources?hsLang=en#hardware)
- [Upper Hand AI](https://help.upperhand.com/additional-resources?hsLang=en#upper-hand-ai)
- [WebKit by Upper Hand](https://help.upperhand.com/additional-resources?hsLang=en#webkit-by-upper-hand)
- [Admin Side](https://help.upperhand.com/admin-side?hsLang=en#main-content)
- [Scheduling](https://help.upperhand.com/admin-side?hsLang=en#scheduling)
[](https://upperhand.com)
Email Hours: M-F 9am - 2am EST
Chat Hours: M-F 9am - 5pm EST
Copyright © 2026, Upper Hand