In this article, learn how to edit or remove a pending cancellation date on a membership.
APPLIES TO: Admins
Last Updated: May 2, 2024
If a membership is set to cancel on a date in the future (either at end of billing period or on a future date) admins are able to edit or remove the cancellation date by following the steps outlined below.
Editing Pending Cancellation Dates
- Navigate to the member's Client Profile Page
- Inside the membership card, next to the Expires On date, click on the pencil icon
- Input the new date and confirm the cancellation reason by clicking Confirm to update the membership cancellation date
Removing Pending Cancellation Dates
- Navigate to the member's Client Profile Page
- Inside the membership card, click the three dot menu in the top right of the card
- Select Remove Cancellation
- Click Confirm