Fix an event after it's live
For admins: how to change an event once clients can see it or have registered, and what each change does to existing registrations.
Setting up an event is covered in the event articles. This one covers changing an event once people can see it or have registered.
Bring back a completed or cancelled event
Marking an event completed in the Upper Hand (see Take Action on an Event) hides it from every client and stops new registrations. To bring it back:
- Open the event.
- Select Post
If dates were cancelled by mistake (for example, the first two days of a camp), contact support.
To stop new registrations without hiding the event's history, set the maximum participants to the number already registered, so the event shows as full to anyone else. Or make it private: new clients won't find it, but people who already booked still see it.
Change price, dates or days after people registered
| Change | Effect on people already registered |
|---|---|
| Price | Will not change cost |
| Dates or days | Will remove clients already registered |
| Capacity | Will not impact those already registered |
Tell registered clients about any change. See Message Event Attendees.
Event not showing on the calendar, in search or in the app
Check these in order:
- The event is active, not completed or a draft.
- No staff or resource assigned.
- Open booking event that has no clients registered for it yet.
Private events and registration links
Private events don't appear in search. Share the event's link so the right people can register: copy it from the Marketing tab of the event creation.
Event types: rename, merge or remove
Contact support to complete this.
Related: Edit an Event · Take Action on an Event · Event Specific URL · Choose the right event setup