Last updated: May 18, 2023
If you have any questions or technical issues while using Upper Hand, there are different support channels available depending on the day and time.
If you're having trouble logging into your Upper Hand account, you can try these troubleshooting steps.
Learn more about the different support channels available below:
|Available To:||Hours:||Response Time:|
|Knowledge Base||All users||All hours||Immediate|
|Email Support||All users||M-F 9am-2am EST||Within 1-2 business days|
|Chat Support||All users||M-F 9am-5pm EST (excluding holidays)||
Immediate with first available Support agent
Would be best for quick, functional questions.
|Education Meeting||Admins||Tu/W/T 10am-12pm EST
F 1-3pm EST
Choose either 15 or 30 minute time slots.
Would be best for questions of comprehensive understanding.
All Upper Hand users can access how-to-guides, reference docs, and troubleshooting steps in Upper Hand's Knowledge Base.
If you need further assistance from our Support team you can submit a ticket or email firstname.lastname@example.org. You should receive a reply within 1-2 business days. A general guideline to help speed the support process up is to include in the email a detailed description of what you would like help with.
If you need more immediate assistance from our Support team you can access our Chat Support during normal business hours (M-F 9am-5pm EST, excluding holidays). You can access Chat Support in the bottom right hand corner of the Help Center. A general guideline to help speed the support process up is to include in the chat a detailed description of what you would like help with.
Education meetings with a member of our UP Education team are reserved for Admins who purchased additional training when they signed up for Upper Hand. You are able to book as many meetings as necessary within the first 30 days of creating your account and can select between either a 15 or 30 minute meeting time slots. Additionally, we ask that you please list the areas you would like to spend time on. Click here to see the next available meeting times.