Last updated: July 19, 2023
If you have any questions or technical issues while using Upper Hand, there are different support channels available depending on the day and time.
If you're having trouble logging into your Upper Hand account, you can try these troubleshooting steps.
To Access Help from the App:
Navigate to the navigation panel on the left side, and under "Help" there will be access to Support and the Privacy Policy. "Help" will take you to the Upper Hand Help Desk.
Learn more about the different support channels available below:
| Available To: | Hours: | Response Time: | |
| Help Center | All users | All hours | Immediate |
| Email Support | All users | M-F 9am-2am EST | Within 1-2 business days |
| Chat Support | All users | M-F 9am-5pm EST (excluding holidays) |
Immediate with first available Support agent Would be best for quick, functional questions. |
| Education Meeting | Admins | Tu/W/T 10am-12pm EST F 1-3pm EST |
Choose either 15 or 30 minute time slots. Would be best for questions of comprehensive understanding. |
Help Center
All Upper Hand users can access how-to-guides, reference docs, and troubleshooting steps in Upper Hand's Help Center.
Email Support
If you need further assistance from our Support team you can submit a ticket or email support@getupperhand.com. You should receive a reply within 1-2 business days. A general guideline to help speed the support process up is to include in the email a detailed description of what you would like help with.
Chat Support
If you need more immediate assistance from our Support team you can access our Chat Support during normal business hours (M-F 9am-5pm EST, excluding holidays). You can access Chat Support in the bottom right hand corner of the Help Center. A general guideline to help speed the support process up is to include in the chat a detailed description of what you would like help with.
Education Meeting
Education meetings with a member of our UP Education team are reserved for Admins who purchased additional training when they signed up for Upper Hand. You are able to book as many meetings as necessary within the first 30 days of creating your account and can select between either a 15 or 30 minute meeting time slots. Additionally, we ask that you please list the areas you would like to spend time on. Click here to see the next available meeting times.
Upper Hand University
Upper Hand University (UHU) is your one stop shop for all things Upper Hand software. Modeled after a typical university classroom format, Upper Hand University presents you with the opportunity to take learning into your own hands. Courses are full of valuable information, tips & tricks, and helpful best practices to ensure you are utilizing the software most effectively for your business. Navigate here to request access to Upper Hand University and a member of our Education team will provide access once approved.