Instructors on events: assign, order, pay and privacy
For admins: add instructors to events, control who gets booked first, swap staff, set pay, and see what clients see.
Add an instructor to each event
When you hire a new instructor, you will need to add them to each event that they will be working.
Which instructor gets booked first
When a client books without choosing an instructor, Upper Hand assigns based off of order assigned to the event. To control the order, drag and drop the order in which you want them to be booked.
Remove or swap an instructor
- On one session: open the session and add a new instructor then remove the old one.
- Edit the event and add the new instructor. Past sessions keep the original instructor for payroll.
Instructor hours outside facility hours
If an instructor has availability past the event hours, they cannot be booked. The availability is based off of the event then the instructor's availability.
Pay
| Pay type | How it works |
|---|---|
| Hourly | Clock in and out |
| Per event or session | Assign dollar amount per session |
| Percentage of the booking | Assign percentage of revenue owed |
Changing a pay rate after the pay week, past sessions do not automatically update, you will need to uncheck and recheck-in a client to update the past session price.
A lesson that doesn't appear in payroll is usually not checked in / no pay rate for that event type. See Which report answers my question?
What clients see
Clients see the instructor's name and phone number.
Related: Set Staff Availability · Set Staff Payroll · Switch Staff Member on Session · Payroll Report