---
title: Notifications and email delivery for staff and clients
description: "For admins. Permission needed: edit business settings."
---
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# Notifications and email delivery for staff and clients
## For admins. Permission needed: edit business settings. This article covers which emails
This article covers which emails Upper Hand sends to your staff, how to choose who gets them, and what to check when a staff member or client says an email never arrived.
Staff notifications
Upper Hand emails staff about **scheduling, payments, and cancellations or reschedules** (global notifications), plus **reminders for upcoming sessions**. All admins also get an email when a client submits a **membership change request**; it's a notice only, so an admin has to act on it. Upper Hand also sends **low and out-of-stock inventory** emails.
### Turn your own notifications on or off
1. Select your profile icon in the upper right, then **Account Settings**.
2. Open the **Notifications** tab.
3. Clear the box next to any global notification you don't want. We don't recommend this: you'll stop getting booking, payment, and cancellation emails.
4. Under reminders, turn email and text on or off and choose how far in advance they arrive.
In the mobile app: tap the menu (top left) \> your name \> **Settings** \> the chat icon tab.
### Change the sender name and reply-to address
Clients see emails as coming from **\[sender name\]**. To change the name or the address replies go to, contact support@getupperhand.com to update your Marketing Contact
### Text or email?
**Global notifications are sent by email. Reminders can go by email, text, or both,** where text is available on the account. Each person turns text reminders on in their own Notifications tab.
When an email doesn't arrive
Work through these in order. Most cases are fixed by the first three.
1. **Check the email address on the profile.** A typo is the most common cause.
2. **Check the client's email status** on their profile **below their email address.** If an earlier email bounced, or the client unsubscribed, Upper Hand stops sending to that address. Staff & Admins can re-subscribe the address using the "Check Email Status" button.
3. **Check spam and junk folders,** and ask the person to add **\[sender address\]** to their contacts.
4. **For staff:** confirm they're a recipient for that notification at the right location (see above).
5. **For families:** extra parents only get event messages if they're linked to the child's account. See *Family and client accounts*.
Group emails
- **Check that a group email went out:** **Marketing \> Statistics**
- **Email every contact at once** without building a group by hand: [**Contact Filters**](https://help.upperhand.com/contact-filters?hsLang=en).
Still not working?
Contact support with the person's name and email, the type of email they're missing, and the date it should have arrived. We can see whether the email was delivered and whether the address is unsubscribed; if it was delivered, the problem is on the recipient's side, usually spam or another inbox.
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