APPLIES TO: Admins
Last updated: June 11, 2026
If you have a situation where an attendee that is enrolled in an event with a payment plan and you need to refund their payments, follow the steps outlined below to do so.
Note: This feature allows you to mass refund installments of a payment plan. You can still refund each payment separately one-by-one, if needed.
Refund Installments for a Payment Plan
- First, navigate to the Event Admin View of the event the attendee is enrolled in by clicking the title of the event on your Manage Events list.
- Click the Payment Plans tab
- Click the line item of the buyer whose payments you like to refund. This will opem their Payment Plan drawer on the right hand side
- Click the three dot menu on the top right hand side and select Refund All Payments
- The Issue Refund modal will populate with all installments listed and full refunds as the default amount for each
- Note: If you want to refund a partial amount, you can edit the max amount for each installment. Additionally, if you'd only like to refund some of the installments, you can change the amount to $0.00 for the payments you do not want refunded
- Click Issue Refund
