In this article, learn how to submit a request to cancel, suspend, upgrade or downgrade your membership.
APPLIES TO: Clients
Last updated: November 12, 2024
If you would like to request a change to your membership with the business you are associated, follow the steps outlined below to submit a change request to your membership.
Submit Membership Management Request
- Navigate to your profile page and click the three dot menu inside of your membership card
- Click Manage Membership
- Select your preferred option to submit the request to the admin for review
- Suspend Membership - Select your Suspension Length (30, 60, 90, 120, or 150 days) and Suspension Start Date
- Upgrade Membership - Select your New Membership preference
- Downgrade Membership - Select your New Membership preference
- Terminate Membership - Select whether you would like your Termination Date to be Immediately or End of Current Billing Cycle
- Include a reason for your request, additional context for your request or feedback for the admin on how they can improve your experience. Note: This is a required field.
- Once you are done, click Send Request for the admin to receive an email notification to review your request.
Things to Note
- Once a request is submitted, the admin of the business and the client will receive an email copy.
- It is up to the admin of the business to take action upon the request, this submit for request does not automatically take action.
- Only the clients have the ability to submit a request, admins do not have the capability.