Suspend a Membership

In this article, learn how to suspend a client's membership.


Last updated: February 2, 2023

Suspend a membership

  • Log in to your Upper Hand account and navigate to the Client Profile Page of the client that you would like to suspend.
  • Click on the three dot menu inside the membership card that is listed underneath their name and click Suspend.
  • Choose the Suspend date and whether or not you would like to set a future reactivation date.
  • Click Confirm Suspension.

Things to Note

When you suspend an account, they will not be charged for the membership during the suspension but it is considered inactive therefore the membership credits can no longer be used while it is a suspended state.