Cancel a Membership

In this article, learn how to cancel a client's membership.


Last updated: February 23, 2023

As an Admin, you are able to cancel a client's membership from their Client Profile Page or from the Membership page itself.

Cancel a Membership from the Client Profile Page

  • Log in to your account and hover over the navigation bar on the left, click Contacts
  • Under the Clients tab, search for the client you need to cancel their membership and click on their name to navigate to their specific Client Profile Page
  • You should see their Membership card underneath their name and email.
  • Click the three dot menu inside the membership card on the top right.
  • Select Cancel from the drop down menu

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  • The Cancel Membership modal will pop-up and ask you if you would like the cancellation date to be:
    • Cancel immediately - the member will immediately be canceled and lose their membership benefits or charged again
    • Cancel on future date - if selected, you will be asked to select the future cancellation date that the member will be cancelled and lose their membership benefits. Note: If there is a payment or any payments in between now and the date you select, they will still be charged.
    • Cancel at end of period - the member will be cancelled at the end of their current billing cycle, lose all benefits that time and not be charged again
  • You can also select to Unschedule all future registrations upon membership cancellations.

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Cancel a Membership from the Membership Page

  • Navigate to the membership the client is in that you need to cancel, find their name and select to Cancel them.

Things to Note

  • If a client has an unpaid outstanding balance on a membership while it is active, cancelling the membership will not remove the balance automatically. It will still show up as a balance until payment has been collected or waived.
  • If you want to reactivate a cancelled member's membership, you will just need to re-enroll them in the membership.
  • If you selected cancel on a specific date, you will see the calendar card updated to show you the date selected and also see the added expiration date.

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  • You will always need to cancel a client's membership before archiving them if you want them to stop being charged for the membership.