Canceling a Client's Membership

In this article, learn how to cancel a client's membership.

APPLIES TO: Admins

Last updated: January 24, 2024

As an Admin, you are able to cancel a client's membership from their Client Profile Page or from the Membership page itself.

Cancel a Membership from the Client Profile Page

• Log in to your account and hover over the navigation bar on the left, click Contacts
• Under the Clients tab, search for the client you need to cancel their membership and click on their name to navigate to their specific Client Profile Page
• You should see their Membership card underneath their name and email.
• Click the three dot menu inside the membership card on the top right.
• Select Cancel from the drop down menu

• The Cancel Membership modal will pop-up and ask you if you would like the cancellation date to be:
  • Cancel immediately - the member will immediately be canceled and lose their membership benefits or charged again
  • Cancel on future date - if selected, you will be asked to select the future cancellation date that the member will be cancelled and lose their membership benefits. Note: If there is a payment or any payments in between now and the date you select, they will still be charged.
  • Cancel at end of period - the member will be cancelled at the end of their current billing cycle, lose all benefits that time and not be charged again
• Select a Cancellation Reason from the drop down list of options
  • Note: the Cancellation Reasons will appear on the Membership Analytics report
• Input additional context inside the Cancellation Note text box, if necessary
• You can also select to Unschedule all future registrations upon membership cancellations.

Using the App

To cancel a client's membership from the client profile in the app:

• Log in to your account and hover over the navigation bar on the left, click Contacts
• Under the Clients tab, search for the client you need to cancel their membership and click on their name to navigate to their specific Client Profile Page
• You should see their Membership card underneath their name and email.
• Click the three dot menu inside the membership card on the top right.
• Select Cancel from the drop down menu

Cancel a Membership from the Membership Page

• Navigate to the membership the client is in that you need to cancel, find their name and select to Cancel them.

Using the App:

To cancel a client's membership from the membership page in the app:

• Navigate to the membership the client is in that you need to cancel, find their name and select to Cancel them.

Things to Note

• If a client has an unpaid outstanding balance on a membership while it is active, cancelling the membership will not remove the balance automatically. It will still show up as a balance until payment has been collected or waived.
• If you want to reactivate a cancelled member's membership, you will just need to re-enroll them in the membership.
• If you selected cancel on a specific date, you will see the calendar card updated to show you the date selected and also see the added expiration date.

• You will always need to cancel a client's membership before archiving them if you want them to stop being charged for the membership.