Email Basics | Frequently Asked Questions

In this article, learn the basics of emails generated by the Upper Hand software, as well as answers to some frequently asked questions.

APPLIES TO: Admins

Last updated: February 9, 2023

Whether it's purchase receipts, cancellation notifications or event marketing emails, all emails generated from the Upper Hand software will follow a similar structure.

The Basics

Emails from the software will generally look like the following:

• The recipient will receive an email from support@getupperhand.com that lists the name of the Admin user assigned as the main marketing contact as the sender.
• The recipient's email address will be who the email is sent to.
• The Reply-To email address will be the email address for the Admin user assigned as the Marketing Email on the account.

Ways to Send an Email

You are able to send emails a number of different ways in the software, below are a few:

• Send Marketing Email

Frequently Asked Questions

1. Can I customize emails that the software sends out?
   1. No, at this time you are not able to customize emails that the software sends out automatically.
2. What types of actions trigger an email?
   
   1. Certain actions in the software can trigger an automated email to the impacted client, such as changing the Staff member assigned to a particular session.
3. Can I see what emails were sent in the past?
   
   1. Currently there is not a way to view what emails have been sent from the software in the past. One trick you could do is create a client account using a different email address so that you can also receive the emails that you send out to clients.