Reset User Passwords

Last updated: November 13, 2023

Learn how to reset a forgotten password, change your password from within Upper Hand, or reset the password of another user in your account.

If you’ve forgotten your password, you can reset it from the login page by clicking Forgot my password. An email will be sent to you with instructions for resetting your password.

Please note: if the password reset email doesn't appear in your inbox, you may need to add to your email allowlist.

If you are unable to log in after resetting your password, try these troubleshooting steps.

Change your password when logged in to Upper Hand

  • Log in to your account and navigate to Account Menu (Initials in the top right) > Account Settings
  • In the Current Password dialog box, enter your current password
  • In the New Password dialog box, enter your new password
  • In the New Password Confirmation dialog box, enter your new password again
  • Click Save

Screen Shot 2023-01-31 at 10.41.53 AM

Reset another user's password

You can navigate to a Client's Profile Page and click the button to Password Reset and an email will be sent with instructions to reset their password.