Find answers to common questions about billing information in your account.
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Last updated: January 30, 2023
Where do I find my statements?
You can view your statements within your Upper Hand account. Learn more about where to find and download your statements.
How can I updated my billing information?
Learn how to make changes to your billing information.
What happens if I cancel my account?
If you cancel your subscription, you will continue to be charged for the duration of the commitment length in your contract, which may differ from your billing frequency. The commitment length is the period of time that you've agreed to use and pay for the subscription; the billing cycle is how often you have agreed to make payments within that time period.
For example, if your contract has a 12-month commitment term with a monthly billing cycle and you decide to cancel your subscription after eight months, you will continue to be charged monthly until the end of your 12-month commitment term. See Upper Hand's Master Services Agreement for more information.
Who should I contact if I have billing-related questions about my account?
If you have specific billing-related questions regarding your Upper Hand account, you can send an email directly to Upper Hand's billing team at firstname.lastname@example.org.
You can also contact support by clicking on the Green Hand icon in the bottom right corner of your Upper Hand account.