In this article, review a checklist of items to complete before you lose access to your account.
APPLIES TO: Admins
Last updated: January 2, 2023
If you've requested to cancel your Upper Hand account, below are some best practices to double-check you have completed before you lose access to your account.
- Make sure you have contacted Upper Hand and received a confirmation of your cancellation before proceeding.
- If you are processing credit card transactions and have an active merchant account with Paysafe, please reach out to payments@getupperhand.com to request closing your merchant account and provide your reasoning for needing to close the account. Note: This step cannot be completed until you have stopped processing payments in your account and cannot be undone.
- If you have any memberships or payment plans that are actively in use, please take action on those by canceling those recurring payments immediately.
- Complete your events and either hide or remove your memberships and credit passes so no more clients can register.
- Make sure you have exported your list of contacts or other important information you would need prior to closing.