Memberships | Frequently Asked Questions
In this article you can review the answers to the most frequently asked membership questions.
APPLIES TO: Admins
Last updated: June 23, 2026
How to change a membership from a parent (main profile) to a kid (managed profile)?
If you notice that a parent (main) has purchased a membership for themselves but intended to purchase for their kid (managed), you will need to cancel the parent (main) profile's membership immediately and refund their initial payment. Then, you will want to sell the membership and select the correct profile to enroll them.
If you would like to avoid having to refund the client, you can prorate the new membership to a specific date and deselect Charge Now so they aren't charged again until the new Bill Date.
Can clients enroll in more than one membership subscription?
Yes! Clients can enroll in multiple memberships. Their membership color badge will always be based on the first purchased membership and the unpaid indicator will show if any membership has an unpaid balance. Additionally, if a client is enrolled in memberships that provide a dollar amount or percentage discount for the same product, the software will only apply the largest discount at checkout.
How to change a client's payment date?
You are able to change a client's charge date for any active membership card on their client profile page.
How to upgrade/downgrade a client's membership?
If you need to upgrade or downgrade a client's membership, you can do so from the membership card on their client profile.
Can a client cancel their own membership?
No. A client cannot cancel their own membership. This must be down by an admin or staff member on the account.
How to add members to an event?
Whether a member already has credits from their membership or needs to purchase an event, you can add members to an event just like you can a non-member. If the membership includes discounts on any events, the software will take care of calculating those discounts for you at checkout.